Shipping

UK:

Europe:

USA:

Rest Of World: 

*UK next business day delivery if order is placed before 1.30pm. We try our best on our side to ensure all orders placed before 1.30pm are sent via next day delivery, however this cannot be guaranteed due to unforeseen postal circumstances

Customs & Duties:

Europe:

All orders to Europe are marked as DDP, SEFI will cover the cost of any customs and import duties applicable to your order.

Rest of world:

Orders may be subject to local customs and duties charges at the final destination. Any customs or import duties and associated fees are charged once the parcel reaches its destination country, you will be contacted by the shipping company direct to arrange payment. SEFI cannot be held responsible for any additional charges on your order. We recommend contacting your local customs office for an estimate of these fees.

Changing Address:

You can email us at hello@thisissefi.com to change your address but this must be on the day of order, otherwise shipping will already be in process. You can also change the email address on your account for correspondence by emailing hello@thisissefi.com. 

How to access tracking:

Once your order has been processed for delivery you will receive an email with the tracking link. Please allow 24 hours for this link to become live.

Haven't Received Your Order?

Once you have checked the number of days for delivery and the tracking reference, please email hello@thisissefi.com and they will be happy to help.

We will aim to deliver your order by the estimated delivery date set out on the website, unless there is an Event Outside Our Control. If we’re unable to meet the estimated delivery date, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimated delivery date. Delivery will be completed when we attempt to deliver the products to you or a person identified by you to the address you gave to us or other address or location which is agreed between you and our courier. The products will be your responsibility from the completion of delivery being attempted. You will own the products when we have received payment in full for the products, including any delivery charges.