Shipping

We offer FREE UK shipping & discounted international shipping. Once your parcel has been dispatched from our warehouse, it will take:

UK Express:                  Next day delivery (if order is placed before 2pm)
UK Standard:                3-7 working days 
Europe:                         5-9 working days 
Rest of World:              10-14 working days 

 

(Working days are Monday to Friday, excluding UK Bank Holidays)

 

Changing Address

You can email us at hello@thisissefi.com to change your address but this must be on the day of order, otherwise shipping will already be in process. You can also change the email address on your account for correspondence by emailing hello@thisissefi.com. 

 

How to access tracking

Once your order has been processed for delivery you will receive an email with the tracking link. Please allow 24 hours for this link to become live.

 

Haven't Received Your Order?

Once you have checked the number of days for delivery and the tracking reference, please email hello@thisissefi.com and they will be happy to help.

 

We will aim to deliver your order by the estimated delivery date set out on the website, unless there is an Event Outside Our Control. If we’re unable to meet the estimated delivery date, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimated delivery date. Delivery will be completed when we attempt to deliver the products to you or a person identified by you to the address you gave to us or other address or location which is agreed between you and our courier. The products will be your responsibility from the completion of delivery being attempted. You will own the products when we have received payment in full for the products, including any delivery charges.

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