Returns
How to return:
If you would like to make a return/exchange, please fill in the reason code as applicable on your invoice and return together with the garment to the following address:
WeGLOW
C/o Omnichannel Fulfilment
Dorcan 300
Murdock Road
Swindon
SN3 5HY
UK
If you don't have your invoice to hand, please write your order number, name, address, whether you’d like a refund or replacement and the issue with the item(s) on a piece of paper and enclosed with your return.
If you have any questions on returns, please email our customer service at hello@thisissefi.com for help.
Once your return has been received at our warehouse, our returns team will process it within 5 days of receiving it. You will receive an email notification once your return has been processed.
Returns Terms & Conditions:
- The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
- If any orders are refused/ returned to sender (SEFI), any charges incurred to SEFI will be deducted from the customers refund.
- All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and will be returned back to the customer.
- Please note that we do not accept returns for underwear due to hygiene reasons
- Returns are to be sent within 28 days of delivery
- Please ensure all international returns are marked as "return of goods". If the reason for return is marked incorrectly and SEFI receives any customs/duties charges, the charge amount will be deducted from your refund.